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Prism Score

87 +6 this month
3 Opportunities
Premium subscription demand detected in Tier-1 demographics.
2 Churn Risks
Support response delays causing frustration in D2C segment.

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"bagundi but konchem costly"

Telugu-English
Quality ✓ Price ✗

"support romba weak da"

Tanglish
Support Failure

"acha hai but delivery slow"

Hinglish
Ops Bottleneck

Prism Score™

87
Category: Strong & Improving

The ultimate metric for
customer truth.

A proprietary intelligence score that measures customer health, satisfaction, and risk. Stop guessing if product changes are working—watch the Prism Score react in real-time.

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Churn Risk

Delivery delays rising in South India across Tier-2 demographics.

Opportunity

Price sensitivity increasing among family buyers. Consider a bundle tier.

Friction Point

Communication gaps impacting trust post-purchase.

Emerging Trend

Subscription demand detected in health/wellness segment.

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Q3 Consumer Intelligence Report.pdf

Executive Summary

Overall customer sentiment remains robust (Prism Score: 87), driven by core product reliability. However, we have detected a 14% rise in friction related to delayed onboarding sequences in the enterprise segment.

Key Opportunities

  • Introduce tiered onboarding for enterprise.
  • Highlight 'Time-to-Value' in Q4 marketing.

Churn Risks

  • Support ticket resolution time > 48h.
  • Pricing confusion on the middle tier.

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Ananya R.CMO, HealthTech Startup
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